Are You Retaining Your Customers?
We help businessesĀ IGNITEĀ their Teams to RETAINĀ theirĀ Customers creating RAVING FANS Ā that reflects onĀ their bottom line in just 90 Days
The 3 Steps to Your Ignition
Retaining your Customers is key. Yet so often deflected around the costs, which systems, what approach.... the list goes on. The most important component of your business is about taking the first step with assets that you already have - the people you employ. It is about igniting their significance to create a momentum to deliver the results which will appear on your bottom line.
Measure
Establishing where you are right now. Entrenched in a Customer Service culture or thriving in an agile Customer Experience culture creating and retaining Raving Fans?
Ignite
Engaging the hearts of your people by ensuring they understand and own their personal significance and the part they play in the consistent Brand magic.
Sustain
Sustaining the momentum by constant culture innovation always listening, owning and celebrating a Thrive Mind-set with Raving Fans on both sides of your Till.
Customer Shout Out!
"Fresh Eyeās training has been infectious throughout our Group and has transformed our business.Ā Ā The improvement in service, guest interaction and culture has shown in the spirit of our GEMS and is reflecting on our ābottom lineā via repeat business, referrals and fantastic reviews.āĀ
Shaun LamontĀ Ā - Managing Director - First Group
Work with us to shift your Customer Experience!
It is an ecosystem that attracts and retains all your stakeholders positioning you as a both a disrupter and leader in your industry. We do not believe in just training and disengaging. We stay connected as we know that shifting habits creates a sustainable momentum for you and your teams!
Frequently Asked Questions
Fresh Eyes has developed all our content to connect with every level of your business. We embrace the approach of empowering people at every level, ensuring that each person claims their significance and then takes on the accountability of their contribution. We exchange knowledge through face to face engagement, video training, physical exercises, PDF downloads, Checklists, Online Assessments and the key is our Ignition Partners - Live support teams that will partner with you for the duration of your course.
There are a variety of solutions available to you. These range from a Invitation to Peach to take a seat at your Meeting (1 Hour) to the XO Academy Series (90 days). We have developed solutions that are on demand as well as time controlled. Refer to The Online Shop to find a solution that works for you.
There is no defined path for a business as the difference products are all designed to ignite a team in some way. A recommended approach is:
- Discover what your Customer Experience Journey looks like. (This provides clarity around what your team will commit to delivering in every engagement).
- Start shifting your Team Mindset with the XO Academy (Red, Silver & Gold). The programme instills "Personal Significance" as well as an awareness and ownership of Customer Experience.
- The XOXY Programme translates the learnings onto the bottom line creating influencers and leaders at every level of your business.
- There are multiple solutions to get Customer feedback (Voice of the Customer / Customer Experience Reviews) that deliver an outside perspective of your current situation.
- The Customer Experience Games are tools that can be used at any stage by a team to ignite, to learn, to identify ..... Even just to create momentum at the beginning of the day.
FREE CUSTOMER EXPERIENCE ASSESSMENT
Discover the Power ofĀ Building an Experiential Ecosystem
Every single touch-point counts.Ā Your Experiential Ecosystem is a critical asset.Ā It determines if you are attracting and retaining Raving Fans or Poison Passionistas.
Take the FREE Assessment and Get an Instant PDF Report with your Result and Suggested Tools & Tactics to help your Business
Work With Us
Join us to discover how Fresh Eyes is able to provide you with a solution to retaining your Customers.
